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Customer reviews of Fg Cars Loughborough

At Fg Cars Loughborough we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Fg Cars Loughborough

Fg Cars Loughborough
5
4.8

Based on 38 customer reviews

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  • 5

    Excellent service

    By Helen W on 08 May 2017 | Verified purchase

    Fantastic service from start to finish. Highly recommend

    Reply from Fg Cars Loughborough on 09/05/17

    Thank you for your kind words. We really do try our best and even when we don't we try to learn from it. Thank you for helping us make your experience with us fantastic Helen. Enjoy your new car.


  • 5

    great people to deal with

    By Ann G on 06 May 2017 | Verified purchase

    Very friendly and helpful. Would not hesitate to deal with them in the future as they made me feel very comfortable looking around the vehicles.

    Reply from Fg Cars Loughborough on 09/05/17

    Thank you for your kind feedback. We do appreciate when customers take the time to give us any feedback which will only help us to get better in what we do. It makes us feel special to know that we made someone feel comfortable because any dealer can sell a car but only few can make a difference in one's life. We are grateful that we made you feel the way you did Ann. Enjoy your car.


  • 5

    Top Class

    By David Philip A on 05 May 2017 | Verified purchase

    Very pleasant and accommodating staff who were very helpful regarding sorting out any queries I had. I did a part -ex and the paperwork was dealt with quickly and efficiently. I would recommend this firm to anyone and would have no qualms in dealing with them again ! Thank you FG Cars.

    Reply from Fg Cars Loughborough on 09/05/17

    Thank you so much for the warm feedback. We try our very best to offer the best cars with the best service. What makes us different is that we care about including how and why we sell which is from the heart and not just about money. We try to listen and offer cars that meets the needs of our customers always.


  • 5

    Uncomplicated, Professional & very hel

    By Jerome W on 05 May 2017 | Verified purchase

    Helpful throughout transaction , all queries I had about the car including viewing & being kept updated about other potential buyers. Professional , helpful & would recommend them to potential customers

    Reply from Fg Cars Loughborough on 09/05/17

    Thank you for your kind feedback. We make every effort to answer all queries before any of our customers choose to buy a car from us. We see no reason to blind you with facts when all you have to do is ask.


  • 5

    Professional nice garage with quality

    By Amy S on 29 April 2017 | Verified purchase

    Staff helpful but not pushy, they are happy to let you test drive cars with great cars available.Love my new car!

    Reply from Fg Cars Loughborough on 09/05/17

    Thank you for your feedback. We are always pleased to allow all our customers every opportunity to feel free to take all the time you need to decide without any pressure from us.


  • 5

    Over the moon

    By Deborah S on 24 April 2017 | Verified purchase

    I had been looking for ages on a max budget of £2000, cars at this price are rare. I got sick of dealers acting like I was dirt as I wasn't spending lots, so I started going by reviews of dealers, which led me here. When I walked in I thought I was in the wrong place as they sell mostly high end cars, so my heart sank thinking here we go...but I was seated with a coffee whilst waiting for the car to be brought around and a nice lady came over to show me the paperwork. I looked at the car and just knew even without a test drive that I would have it. I told them, but they insisted I must still have a test drive. Now how many dealers would say that?! They would be happy to get rid! I didn't get his name, but the salesman then offered to follow me home in the car if I gave him a lift back, as the car was ready to go. So I filled out paperwork, paid, the lady sorted out tax etc. Am so happy. The dealer experience is everything whether it is £1000 or £25000.

    Reply from Fg Cars Loughborough on 25/04/17

    Thank you for your review, we are delighted you are happy with your purchase! We wish you all the best and yes you are correct, £1,000 or £25,000 car, its the same process. Regards - The Team @ F G Cars


  • 5

    Very professional. Would recommend.

    By Robert B on 20 April 2017 | Verified purchase

    Very professional service from FG cars. I only bought a cheap trade in from them but they worked hard to provide a good service. Allowed 2 of us to have a good test drive and gave us every opportunity to check the car over. Only niggle is that the car was supplied with just the 1 key along with a contact of someone who could come to the house and re-code a spare one for about £100. However I found out after that the contact cannot supply Mercedes keys and I will have to order one from Germany via a Merc dealer at a cost of around £250 - not too happy about that. Otherwise can't fault them and would buy again from them.....but only if the car has 2 keys !

    Reply from Fg Cars Loughborough on 25/04/17

    Thank you for your review, as you know most used cars only have one key! We are professional and friendly to all our customers, I hope your enjoying the weather in your convertible! Regards F G Cars


  • 5

    Good service

    By JULIE B on 20 April 2017 | Verified purchase

    Very straightforward to deal with.


  • 5

    5 Star Dealership - Would Recommend

    By HELEN B on 31 March 2017 | Verified purchase

    Delightful to deal with and would recommend to anyone. Exceeded my expectations and were knowledgeable, professional and took me through every stage with honesty and transparency. Matt Bosworth is an asset to the company but all the staff were equally as helpful and willing to go the extra mile to ensure all parties were happy with the deal - I part exchanged my car and drove away in a real gem. 5 Star

    Reply from Fg Cars Loughborough on 25/04/17

    Thank you for your review, as you know we aim to please and take hassle away from sales process! Take care and hope you both are still enjoying your Lovely Red Mercedes.


  • 5

    Very satisfy

    By Anne W on 30 March 2017 | Verified purchase

    Very good car garage would recommend many customers they very polite and help with any questions you may have.we are very happy with are car.was very worth the long travel from plymouth to there garage.fg cars loughborouh.i would strongly recommend this garage to many people